Video Support

NINGBO ALLSIGN TRADING CO.,LTD is an enterprise with the experiences of 22 years for international signs industry by serving high end users and agents.

AllSign established in 2003,head quarter located in Ningbo,China, AllSign provide full range of products and services for signs industry and our products range is from indoor/outdoor large format printing spare parts,accessorie. With our professional experiences and solid cooperation with Galaxy, Infiniti/Challenger, Phaeton Printer, AllWin Printer, Myjet Printer and Printer Spare Parts for China Printer and Epson, Roland, Mimaki,Mutoh, HP parts, and other top brands of printing equipments service and support center, we have been serving users from more than 63countries. .

Who Bought From Us for you reference:

Who buy from AllSign for printer parts

Who buy from AllSign for bulk order

We have been sending goods to the world wide including:

For Parts by courier:
I. American areas(USA,CA,MEXICO,Trinido Tobago,etc); 2-4days.
II. South American areas(Brazil,Chile,Agerntina,Wulagui,etc), 3-5days.
III. Australian areas(Australia,New Zealand,Solomen,etc); 2-3days.
IV. Europen areas(UK,Germany,Franch,etc). 2-3days.

By TNT/DHL/UPS/FEDEX for door to door services. We are with a professional logistic team working for the shipment for fastest ,safetest and most ecnomical shipping methods for different areas.

Select the right parts for your machines by machine models in our product list.
Make a list for what you need and send to our service team Please try your best to send us the full information of you(full address,tel,zip code,tel,full name).
If you are from Brazil,please offer us the CNPJ code. Service team will find the best way for the shipment and send you the PI with the full information;

(1) Place an order to AllSign;

(2) Get the bank account information of AllSign;

(3) Make the payment at the bank, and get the Payment Receipt;

(4) Send the Payment Receipt to us;

(5) Receive the Tracking Number of your order(For parts),If for bulk order is by the B/L;

(6) Wait for your order.

You may use the following methods of payment: PayPal online payment, PayPal direct payment, credit card (through PayPal gateway, some areas may be restricted), bank transfer, and Telegraphic Transfer (T/T) payment and Western Union Payment.

For details, please refer to the following:

Payment terms:

	We accept PayPal (Need PayPal Fees). PayPal can accept Credit Card Notice: PayPal Fees for China Account: https://www.paypal.com/c2/webapps/mpp/paypal-fees
	We accept Western Union Payment. Address: NINGBO, CHINA
	Payment by Bank

We will send you a payment confirmation email upon receiving your payment, and start arragne your order.

For PayPal,Western Union,Moneygram,we can get your payment in one day

For T/T payment, we always need 2-6days to receiving your payment depends on different countries

Normally speaking, we will spend 1 or 2 days to prepare the order and if it requires longer time, we will inform you as soon as possible. The general shipping time will be 3 to 6 days. Therefore, under normal situation, you will receive the items in 4 to 9 days.

If you choose to ship by sea, generally the shipping time is between 10 and 30 days, depending on the consignee address.

For the items you purchased online, we will arrange international express delivery to ship and usually the carriers are FedEx, TNT, UPS, DHL, or EMS.

It shall be quite safe during shipping with substantial packing.

1) Our service team will send pictures for all the goods in your order for confirmation.
2) The tracking number will be sent to you immediately once shipper took away the parts.
3) Track the goods on express companies official sites(www.dhl.com / www.fedex.com / www.ups.com / www.tnt.com) until you get the goods.
4) You also can track your package from our website:

printer parts Shipping by Express

bulk order Shipping By Container

a). Changes & Returns:

The item can be returned under the following conditions:

1) There is found quality problem after opening the package.

2) The item is different from the order list.

3) There is obviously design flaw on the product.

4) Products can not be used because of design flaw.

Returned items are regarded as invalid under the following conditions:

1) The item still works even though there's damage during transportation.

2) No claim is made up to 7 days after the customer has received the products.

3) The item is returned because of different color or packaging which has no effect to the product.

4) The returned item does not meet the conditions.

Note: 1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.

2) The returned item should be undamaged and in their original packaging.

3) Please provide the following information when returning the products: products' names or codes, the problems encountered, and your order record.

4) All the printhead can't changes & Returns.We just promise all the printhead is the original new heads from factory.

5) The return transportation fee will be equally covered by both parties.

Returning procedure:

If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 weekdays' time.

b). Warranty:

For the Equipments, such as printer, engraving machine sold via www.UDPrinter.com, we provide 12 months warranty after shipment.

Notes: The Ink supply System parts include all kinds of Printhead without guarantee.

For more information, please refer to "Customer Service & Warranty" on our website https://www.UDprinter.com/How-to-Order/