a). Changes & Returns:
The item can be returned under the following conditions:
1) There is found quality problem after opening the package.
2) The item is different from the order list.
3) There is obviously design flaw on the product.
4) Products can not be used because of design flaw.
Returned items are regarded as invalid under the following conditions:
1) The item still works even though there's damage during transportation.
2) No claim is made up to 7 days after the customer has received the products.
3) The item is returned because of different color or packaging which has no effect to the product.
4) The returned item does not meet the conditions.
Note: 1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.
2) The returned item should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products' names or codes, the problems encountered, and your order record.
4) All the printhead can't changes & Returns.We just promise all the printhead is the original new heads from factory.
5) The return transportation fee will be equally covered by both parties.
If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 weekdays' time.
For the Equipments, such as printer, engraving machine sold via www.UDPrinter.com, we provide 12 months warranty after shipment.
Notes: The Ink supply System parts include all kinds of Printhead without guarantee.
For more information, please refer to "Customer Service & Warranty" on our website http://www.UDPrinter.com/How-to-Order/